2018: Show & Tell: All about the Customer – Initiatives with Impact

Description: Exceptional customer service underpins the service goals for all library staff.  This one-day event showcased best practice and innovation in customer services within academic and research libraries in Ireland.

Presentations:

• Orla Nic Aodha – Welcome & Introduction to the CONUL Customer Services Sub-Group
• Sally Bridge – “With Customer Service in Mind…” The Impact of Achieving the Customer Service Excellence Standard in Queen’s University Belfast
• Anne O’Callaghan & Teresa O’Driscoll – Ask Us – Building UCC Library knowledge base
• Elaine Bean – If students did libraries – MU library Innovation competition and the introduction of Energy Pods
• Eóin Clarke – Appraising peer -led customer service training
• Maria Kelly – Mobile Scanners: discovering how TCD’s open collections are actually used
• Louise O’Shea – ‘Please Release Me’ – Seat occupancy initiatives at peak times
• Paraic Elliot – Changing Space, Changing Service
• Maolsheachlann O’Ceallaigh – Come Right In: The Self-Service Day Pass Kiosk
• Eilís Ní Raghallaigh – Open 24/7 in DCU Library