The focus of this committee is to explore and promote best practice for public/customer services within CONUL libraries.
We provide a forum for the discussion of service delivery models and associated trends and best practice in relation to customer service in libraries, both nationally, internationally, onsite and online.
We explore ways to demonstrate the value and impact of frontline services
We explore the role of user experience in shaping customer services
We work to promote best practice in the area of Disability Services and Accessibility
We explore the use, design and evolution of library spaces
We examine emerging customer service roles, identify CPD needs and liaise with CONUL Training and Development Committee
We review collaborative access schemes and public access to CONUL member libraries
We consider the storage and circulation of library collections in the context of reading rooms services
We identify opportunities for forging partnerships with international organisations working in relevant areas of interest
The group meets 4 times per annum
We have just completed a review of the ALCID borrower scheme
We organise training in the area of Customer Service provision and organise a seminar every two years to showcase best practice in the CONUL libraries
Chair: Orla Nic Aodha Associate Director, Public Services & Outreach, DCU Library firstname.lastname@example.org
Deputy Chair: Laura Connaughton Head of Academic Services, John Paul II Library, MU email@example.com
Communications Officer: Peter Dudley Sub-Librarian (Reading Room Services & Space), The Library of Trinity College Dublin firstname.lastname@example.org
Secretary: Avril Patterson User Services Manager, Client Services, UCD Library email@example.com
Rosina Doherty-Allan Campus Library Manager, Magee Library, UU firstname.lastname@example.org
Mary Dundon Head, Reader Services, Glucksman Library, UL email@example.com
Brian Gillespie College Librarian, Bolton Street, TU Dublin Library firstname.lastname@example.org
Emma Goode, Library and IT Services Manager, James Hardiman Library, NUIG email@example.com
Alex McIlroy Borrower Services Librarian, Medical and HSC Library, Queen’s University Belfast firstname.lastname@example.org
Ulster University Library forms part of Finance and Information Services Department which also has responsibilities for IT, Telecommunications, Reprographics and the Archives Service. The Library Service operates through libraries based at each of the University’s four campuses (Jordanstown, Coleraine, Magee and Belfast) to support the teaching and research undertaken at each of the campuses.
We operate as one library service across all four campuses.