CONUL Training & Development Group / CONUL Customer Services Group
Show & Tell: Covid as a Catalyst for Change – Customer Services Initiatives with Impact
Date: Tuesday 6th July 2021, Online via Zoom
Great Customer Service is something that all library staff strive to achieve. 2020/21 was an unprecedented time for those of us working in libraries – it necessitated a full assessment and complete pivot from our tried and tested service models as we responded to the needs of our users during the pandemic. This one-day event will showcase best practice and innovation in customer services within academic and research libraries in Ireland during this time. Presentations on the day will address key questions such as:
On completion of this half-day event participants will know more about and have considered:
Audience: This event is aimed at all library staff, especially staff at Library Assistant or Senior Library Assistant Grades, who are involved in shaping Customer Services and would like to hear examples of innovation from other institutions that have had an impact on how library users experience services.
The full programme for this event is available here.
Please register your attendance via your local CONUL T&D representative. Attendees will be sent a Zoom invite with login details in advance of the event date.