CONUL Training & Development Group / CONUL Customer Services Group Show & Tell: Covid as a Catalyst for Change - Customer Services Initiatives with Impact Date: Tuesday 6th July 2021, Online via Zoom Description: Great Customer Service is something that all library staff strive to achieve. 2020/21 was an unprecedented time for those of us working in libraries - it necessitated a full assessment and complete pivot from our tried and tested service models as we responded to the needs…
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