Course: Innovation Day: “The Evolution of Library Services at Queen’s University Belfast: A Customer Centred Approach”
Course Code: CONUL T&D 2019:09
Date: Monday 2nd December 2019 Time: 10.30 – 15.30
Host Library: McClay Library
Course Location: McClay Library, Queen’s University Belfast, Belfast, BT7 1LP
Description: This Innovation Day is a chance to visit the ever evolving McClay Library at Queen’s University Belfast as it comes to the end of the third expansion project since opening in 2009. The library strives to provide the best possible customer service and prides itself on having the customer at the heart of everything it does. This course offers an opportunity to share the experiences, practices and initiatives of Queen’s University libraries with other CONUL institutions. The day will be full of variety and divided into two main sessions. The morning will consist of presentations relating to a range of customer centered projects. The afternoon will focus on Customer Service Excellence involving a speed networking session that provides snapshots and insights from both professional and non-professional library staff.
Course Outline: Please see programme below.
Audience: This day is aimed at all library staff interested in customer service.