CONUL Training & Development Group / CONUL Customer Services Group
Show & Tell: Covid as a Catalyst for Change – Customer Service Initiatives with Impact
Course Code: 2021/02
Date: Tuesday 6th July 2021
Location: Online via Zoom
Creating Autism Friendly Universities
Fiona Early, Autism Friendly University Coordinator, Dublin City University
Pandemic and Post-Pandemic Changes in the McClay Library, QUB.
Susan Massey, Senior Library Assistant – Borrower Services, QUB
The lights are on: the future is bright.
Vanessa Buckley, Senior Library Assistant – Client Services, UCD
Desk Services at Maynooth University Library during the COVID -19 Pandemic.
Edel King and Louise Cooke-Escapil, Engagement & Information Services, MU
UCC Library’s response to the COVID 19 Pandemic.
Lisa O’Leary, Library Assistant, UCC Library Service Desk Team
Can Cope, Will Cope – the implementation of new services in the provision of physical library material during lockdown.
Dererca Nolan, Library Assistant, Readers’ Services & Aisling Dunlea, Library Assistant, Readers’ Services, TCD
Developments in Interlending in the University of Limerick – providing material during a pandemic.
Clare Dwyer, Library Assistant, Glucksman Library, UL
“from chondre” to Drumcondra: editing YouTube’s automatic subtitles.
Mags Lehane, Senior Library Assistant, Research & Teaching, DCU
Aligning Digital Services and Technology with Universal Design.
Elaine Chapman, Library Assistant & Sarah Anne Kennedy, College Librarian, TU Dublin
The User Services Response to the Pandemic at Ulster University.
Mary Davies, Information Assistant, UU
Personal Services Behind a Partition: How to offer Customer Service during Covid.
Patrick Dennan, Reception & Issue Desk Team, & Grace O’Connor, Information Services Team, DCU
