Show & Tell: Covid as a Catalyst for Change – Customer Service Initiatives with Impact

CONUL Training & Development Group / CONUL Customer Services Group

Show & Tell: Covid as a Catalyst for Change – Customer Service Initiatives with Impact

Course Code:   2021/02        

Date:                Tuesday 6th July 2021       

Location:         Online via Zoom

Creating Autism Friendly Universities

Fiona Early, Autism Friendly University Coordinator, Dublin City University

Pandemic and Post-Pandemic Changes in the McClay Library, QUB.  

Susan Massey, Senior Library Assistant – Borrower Services, QUB

The lights are on: the future is bright.

Vanessa Buckley, Senior Library Assistant – Client Services, UCD

Desk Services at Maynooth University Library during the COVID -19 Pandemic. 

Edel King and Louise Cooke-Escapil, Engagement & Information Services, MU

UCC Library’s response to the COVID 19 Pandemic. 

Lisa O’Leary, Library Assistant, UCC Library Service Desk Team

Can Cope, Will Cope – the implementation of new services in the provision of physical library material during lockdown.

Dererca Nolan, Library Assistant, Readers’ Services & Aisling Dunlea, Library Assistant, Readers’ Services, TCD

Developments in Interlending in the University of Limerick – providing material during a pandemic. 

Clare Dwyer, Library Assistant, Glucksman Library, UL

“from chondre” to Drumcondra: editing YouTube’s automatic subtitles. 

Mags Lehane, Senior Library Assistant, Research & Teaching, DCU

Aligning Digital Services and Technology with Universal Design. 

Elaine Chapman, Library Assistant & Sarah Anne Kennedy, College Librarian, TU Dublin

The User Services Response to the Pandemic at Ulster University. 

Mary Davies, Information Assistant, UU

Personal Services Behind a Partition: How to offer Customer Service during Covid.

Patrick Dennan, Reception & Issue Desk Team, & Grace O’Connor, Information Services Team, DCU